Refund policy
We want you to love what you order. If something isn't right, here's how returns work.
Returns
You can return full-price items within 14 days of delivery for a refund to your original payment method. Items must be unworn, unwashed, and unaltered, with original tags and packaging. We don't charge a restocking fee. To process a return, we'll need your order number.
Final sale
These items can't be returned or exchanged:
- Made-to-order pieces. They're made for you after you order, so we can't resell them. Each product page says whether an item is made to order and how long it takes.
- Items marked sale or final sale.
- Items that have been worn, washed, altered, or damaged after delivery.
Cancelling a made-to-order piece
You can cancel a made-to-order piece within 48 hours of ordering, before production begins, and we'll refund you in full. After that, the order is final.
Damaged or defective items
If your order arrives damaged or with a genuine flaw, email us within 7 days of delivery with your order number and photos. We'll replace the piece or refund you, and we'll cover return shipping.
Our materials are natural and mostly handmade, so some variation is part of them and isn't a defect. Undyed cashmere varies in color from one length to the next. Gambiered silk is dyed by hand in yam root and river mud, so its tone differs between pieces, shifts slightly with wear and washing, and can fade in direct sunlight. Song brocade, embroidery, beading, and hand-stitched edges are made by hand, so small irregularities are expected.